1. What account types does NewsXS offer?
-Prepay accounts: with the NewsXS prepay account you can download at an unlimited speed, and you determine the quota yourself. The more Gb’s you buy the cheaper it is.
-Unlimited accounts: with this NewsXS unlimited account you can download a unlimited amount of gigbytes at the maximum speed of your account. This account will be renewed every 30 days. Note: you can never download faster than your internet connection.
2. What is the server address (host)?
The usenet server you must use in your download program is: reader2.newsxs.eu . Off course you must also enter your username and password.
3. Is SSL supported?
Yes, SSL (Secure Socket Layer) is fully supported on each account at no extra cost. With SSL you can download (and upload) through an encrypted connection. Your internet provider cannot monitor what you are doing.
4. What does “authentication error” mean?
Your username of password is not correctly entered in your download program. Use copy/paste from the activation e-mail we have send you. Please note that the “@newsxs.eu” part of you username and is needed, also use all capitals as they are in your username of password.
5. How long is my download quota (Gb’s) valid of my Prepay account?
After buying a number of gigabytes, this quota will be valid for as long as one year. When increasing your quota, by buying extra gigabytes, the total quota will be valid again for one year. With such a long time you can easily buy some more gigabytes because: more Gb’s are cheaper.
Example: you buy 20Gb on Jan 1st 2008, which will expire at Jan 1st 2009!
When downloaded 18Gb and buying an additional 8Gb on May 1st 2008, your total quota is (20-18 + 8) 10Gb, which will expire at May 1st 2009.
6. Which unlimited speed to choose?
When you want to download without be bothered by a quota, you select the NewsXS unlimited download accounts. Choose the download speed at which you want to download. Note: you can never download faster then your internet provider supplies. Thus when you have an 3Mbit ADSL connection, the speed of the 12Mbit account will never exceed the 3Mbit!
7. Why is there only a 12Mbit account and not a slower account?
We have many 12Mbit users which allows us to sell it at a very low price. For example: when we also would sell a 8Mbit account, this account would be priced about the same range as the current 12Mbit account ... but at the same time the 12Mbit account would be sold less and therefore would have a higher pricing.
So: one speed is easy, clear and as cheap as possible!
8. Why and when is my unlimited account automatically renewed?
You signup for a thirty-day auto renewal process with the NewsXS unlimited account. This will keep your account active at all times without going through the PayPal process everytime.
9. When is my account active?
Your account will be created on our server right after receiving your payment through PayPal. In most cases this will take only a few moments. In some cases PayPal needs to check your payment which can take up to 30 minutes. After activation you will receive an email. Please check your spam/bulk folder since our automated message can be filtered. You can also check your status after logging into your control panel on www.newsxs.eu.
10. I received my account information, but cannot download?
After signup for a NewsXS account you will receive an email with your account information. With this username and password you can logon to your control panel on www.newsxs.eu. Your can only download after your PayPal payment is received. This status is shown on your control panel.
11. The PayPal payment is done, but my account is not yet created?
Please logon to your PayPal website and verify that the payment is finished. Sometimes you need to increase your PayPal quota of go through a verification process. When everything seems to be correct and your NewsXS account is still not active after 30 minutes, you can send us an email containing the PayPal Transaction ID. We will verify this on our side.
12. What happens when my download quota is empty?
After all available Gb’s in your quota have been downloaded, your account will be stopped. You can logon to your control panel on www.newsxs.eu and increase your quota with the number of Gb’s of your choice.
13. How is my prepay quota calculated?
We only calculate the actual message downloads. Downloading headers is not calculated. Please note that the download amount displayed by your download program can differ slightly from the real downloads. This can be caused by text in the message body, but we also use the packed message size (yenc) while your program might use the unpacked size.
14. Where can I find my available download quota?
Your current quota is displayed in your control panel on www.newsxs.eu. This quota is live updated after your download program closes all connections. Closing your download program can be needed to get the latest status.
15. How do I contact NewsXS
For (technical) questions, you can contact us by using the email form.
16. I lost my username / password
You can automatically request your username and password by using the link “lost password” in the upper-right corner of the website. Use the email address you entered on signup and the information will be send. Please check your spam/bulk email folder.
17. Can I access my NewsXS account from multiple computers/IP addresses at the same time?
Yes, you can download from multiple computers. However, the number of connections is limited per account.
18. Does NewsXS monitors what I download/upload?
No, NewsXS will not keep track of your downloads. Only the download amounts are saved for your own information. Uploads have an added X-trace header. This can only be used by the NewsXS technical department to find an account when we receive complains about spam.
19. Does NewsXS censor Usenet newsgroups?
NewsXS does not censor any of the content. Only spam will be filtered.
20. Privacy policy
NewsXS will never supply account information to any third party unless specifically and officially requested by a court order. Please read our terms of use for more information.